Terms of Sale and Conditions of Use
BACKGROUND:
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(A) These terms and conditions set out the terms under which coaching sessions are sold and provided by us to you, the consumer through this website, (“our Site”). You will be required to read and accept these terms and conditions when registering and creating an account. If you do not agree to comply with and be bound by these terms and conditions you will not be able to create an account, purchase any coaching sessions or access the platform through our Site.
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Information About Us
Our Site, , is owned and operated by Stellium which is a trading name of Stella Maris Coaching Limited, a limited company registered in England under 11890675, whose registered address is 25 St Thomas Street, Winchester, Hampshire SO23 9HJ. Our VAT number is 334964478.
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Contacting Us
You may contact us by telephone at 020 3031 2717, by email at coach@stellium.coach or by post at 25 St Thomas Street, Winchester, Hampshire SO23 9HJ.
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The Platform, Pricing and Availability
We may from time to time change our prices. Changes in price will not affect any coaching sessions you have already purchased.
All prices shown include VAT at the current rate.
We will from time to time make minor changes to the Platform to improve or update it. If these have an impact on your use of the platform we will let you know by email.
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Orders – How Contracts Are Formed
You will need to Create an Account before booking and purchasing any coaching sessions. Once you have received your confirmation of the creation of your Account there will be a legally binding contract between us and you.
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Payment for Coaching Sessions
Payment for coaching sessions is in advance in full. You will be charged when we process your order and send you a booking confirmation.
We use Stripe to process payments on our Site and accept the following methods of payment:
Visa, Mastercard, American Express, Discover, Diners Club, JCB and China UnionPay payments from customers worldwide.
We also accept payments via Apple Pay.
If you believe that we have charged you an incorrect amount, please contact us at coach@stellium.coach as soon as reasonably possible.
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Use of Microsoft Teams to Book and Access Coaching Sessions Online
We use Microsoft Teams to deliver all our coaching sessions, and it is your sole responsibility to ensure that you have access to all necessary technology to access the platform and take part in coaching sessions.
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Personal Portal Access
When you Create an Account, you will be provided with a username and password to log in to your Personal Portal. Your Portal allows you to view and amend your content and to book 1:1 coaching sessions or sign up to group coaching sessions.
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Your Privacy and Security when Accessing Coaching Sessions
To keep yourself safe don’t share your Account details with anyone.
All information shared in any group coaching session is confidential and not to be shared with any third parties.
When attending any coaching sessions (group or 1:1) make sure that you have a quiet space to think but also to protect your and others privacy and confidential information.
We will not be liable to you for any loss or damage arising from your failure to comply with the above requirements.
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Coaching Sessions: Cancellation and Rescheduling Policy
You can cancel or reschedule any coaching session up to 48 hours before the start time. You will be issued with a credit or refunded if it is a Discovery Call or Taster Session, to enable you to rebook. You will have to use this credit before the expiry date of the session, stated when you first booked it.
If you cancel any coaching session within 48 hours of the start time there will be no refund or credit issued. If there are extenuating circumstances we can, in our absolute discretion, offer you a credit to be used to rebook the coaching session. Please email coach@stellium.coach with the reasons for the cancellation.
If you do not turn up to a coaching session within 10 minutes of the start time – you will be marked as a ‘no-show’ and no refund or credit will be provided.
In the event that the Microsoft Teams application is not available for any reason beyond our Control resulting in a coach being unable to deliver the coaching session via that application then: -
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If the session is a 1:1 session the coach will contact you via the telephone and deliver the coaching session.
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If the session is a group session the session will be cancelled. You will be notified by email and asked to book your place on the rescheduled session. You will not be charged for the cancelled session.
It is your responsibility to ensure that your contact details are up to date at all time.
We may also occasionally have to cancel a coaching session and when this occurs you will be notified immediately and issued a credit for the session.
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Intellectual Property Rights and Licence
All Stellium materials included on the platform and our Site, belongs to or has been licensed to us.
Your use of the Stellium materials does not grant you any ownership of any intellectual property rights in those materials therein. No Stellium materials may be copied, reproduced or changed without our prior written consent.
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Delivery of Coaching Sessions
We undertake that we will use reasonable care and skill in providing the coaching sessions.
If you are unhappy with any aspect of the coaching you receive in any session you can email us on coach@stellium.coach stating the nature of your complaint and we will review each complaint on a case-by-case basis.
You may have the right to a refund in certain circumstances. For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
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Cancelling Your Stellium Account
Cooling Off Period
You can cancel your Stellium Account for any reason up to 14 days from when we sent you your Account confirmation email or up to the date you attend your first coaching session, whichever occurs first. If you attend a coaching session in this period you will lose your right to cancel.
You must email us at coach@stellium.coach notifying us of your wish to cancel, before the 14 day period has expired.
Effects of cancellation
If you cancel we will reimburse to you all payments received from you.
If you attend a coaching session which is part of a package and wish to cancel, You will be refunded the amount of the package less the costs of the coaching session attended.
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Your Other Rights to Close your Account
13.You may close your account at any time by emailing us at coach@stellium.coach.You also have legal rights to end your contract with us at any time if we are in breach of it, or if there is change to the coaching sessions or these terms and conditions with which you do not agree. You may also be entitled to a full or partial refund and compensation. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
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Our Liability to Consumers
You understand that our coaching sessions are not offered as a substitute for clinical mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your coach is not acting as a medical professional.
You agree that you are fully responsible for your own well-being during your coaching sessions, including the choices and decisions you make subsequently. You understand that as a practice we note share between coaches so that all coaches working with you can keep abreast of your journey. This will always be done in a confidential way respecting your privacy and integrity.
You will also understand that all comments and ideas offered by a coach are solely for the purpose of aiding you in achieving your defined goals or in having a good conversation with a qualified coach, to improve or enhance your mental well-being and performance.
As qualified coaches and members of the International Coaching Federation, we are required to work within the ethical requirements set out by them.
Nothing in these terms and conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or for any services which is not as described, does not match information that we provided, not of satisfactory quality, or is not fit for any purpose made known to us.
Nothing in these terms and conditions seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
We will not be responsible or liable if you are unable to access the platform or any coaching sessions due to any failure or delay in performing our obligations under the Contract resulting from any cause beyond our reasonable control.
How We Use Your Personal Information (Data Protection)
We will only use your personal data as set out in our Privacy Notice available from .
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Other Important Terms
We may transfer (assign) our obligations and rights under these terms and conditions to a third party (this may happen, for example, if we sell our business).
You may not transfer (assign) your obligations and rights under these terms and conditions express written permission.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court or other authority finds that any part(s) of these terms and conditions are unlawful, the remaining parts will remain in full force and effect.
If we fail to take steps or delay in taking steps to enforce any of our rights against you under these terms and conditions, that will not prevent us doing so at a later date, for example our right to require you to make any payment which has become payable under the Contract.
We may revise these terms and conditions from time to time in response to changes in relevant laws and other regulatory requirements. If we change these terms and conditions as they relate to your Subscription, We will give you reasonable advance notice of the changes.
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Law and Jurisdiction
These terms and conditions shall be governed by the law of England & Wales.
If you live outside of the UK nothing in this clause takes away or reduces your rights under the law of your own country.
Any dispute or claim shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
